As simple as this may seem, it boils down to customer service. When Dustin said he was going to get us floor mats, we expected floor mats. He offered to "go up the hill to their service center to pick them up" while we were there…
Basically, they have SCREWED me out of my hard earned money by giving me a very high lease payment. And Oliver is a real jerk. Buyer beware here!!!
Just got my car back from Sterling BMW. Don't get me wrong, really friendly people. But $639 for an oil change and brake fluid, I would rather hang out with my enemies. ARE you kidding me?? In these times and you still want to kick…
Pros: coffee when you drive up Cons: paying 10x for parts and service
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